SHIPPING POLICY
SHIPPING POLICY
Effective Date: August 27, 2026
At Isabella Cruz, we are committed to providing a simple and reliable shopping experience. This Shipping Policy explains our available shipping destinations, estimated delivery times, order processing times, and other important shipping information.
Website: isabellacru.shop
CUSTOMER SERVICE
If you have any questions about your order or shipping, please contact us:
Phone: +1 551-253-3617
Email: contact@isabellacruz.shop
Business Address:
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States
ORDER PROCESSING
Orders are processed after payment has been successfully received and confirmed.
Please allow 1 to 3 business days for order processing before your package is shipped.
Business days are Monday through Friday, excluding major U.S. holidays.
Once your order has been shipped, you will receive shipping information and tracking details when available.
ESTIMATED SHIPPING TIMES
United States:
Estimated delivery time: 3 to 5 business days.
Canada:
Estimated delivery time: 3 to 5 business days.
International:
Estimated delivery time: 7 to 14 business days.
Shipping times are estimates and begin after your order has been processed and shipped. Delivery times may vary depending on the destination, carrier, customs procedures, weather, holidays, or other circumstances outside our control.
IMPORTANT SHIPPING INFORMATION
The delivery time shown above is an estimated transit time. It does not include the order processing period.
For example, an order placed in the United States may require 1 to 3 business days for processing, followed by approximately 3 to 5 business days for delivery.
International orders may require additional time if they are held by customs.
We recommend using the tracking information provided with your order to follow the progress of your shipment.
SHIPPING DESTINATIONS
We currently offer shipping to customers in the United States, Canada, and selected international destinations.
If your country is available during checkout, you may place an order using the available shipping options.
If your country is not available at checkout, please contact our customer service team before placing an order.
SHIPPING COSTS
Available shipping costs are displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, order size, shipping method, and other applicable factors.
CUSTOMS, DUTIES, AND TAXES
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are determined by the destination country's authorities and may be the responsibility of the customer.
Isabella Cruz does not control customs fees or import charges and cannot guarantee the amount of any applicable customs or tax charges.
CUSTOMS DELAYS
International shipments may occasionally experience delays due to customs inspections, import procedures, weather conditions, carrier delays, holidays, or other circumstances beyond our control.
Customs delays are not included in our estimated delivery times.
If a package is delayed by customs, we recommend contacting the local customs office or shipping carrier for additional information.
INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing an accurate and complete shipping address at checkout.
Please carefully review your shipping information before completing your order.
If you notice an incorrect address after placing your order, contact us as soon as possible at contact@isabellacruz.shop.
We will make reasonable efforts to assist you before the order is shipped. However, we cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.
If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be shipped again.
LOST, STOLEN, OR DAMAGED PACKAGES
If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the shipping carrier.
If you believe your package has been lost or damaged during transit, contact us at contact@isabellacruz.shop as soon as possible.
Please provide your order number and any relevant tracking information so that we can investigate the issue with the carrier.
We will work with the customer and shipping carrier to determine the appropriate next steps.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible at contact@isabellacruz.shop.
We will make reasonable efforts to process cancellation requests received before the order is shipped.
Once an order has been shipped, it may no longer be possible to cancel it. In that case, the customer may need to follow our Return & Refund Policy.
DELIVERY ESTIMATES
Estimated delivery times are provided for convenience and are not guaranteed delivery dates.
We cannot be held responsible for delays caused by events outside our reasonable control, including carrier disruptions, severe weather, natural disasters, customs delays, holidays, transportation disruptions, or other unforeseen circumstances.
CONTACT US
For questions about shipping, orders, tracking, or delivery, please contact:
Isabella Cruz
Email: contact@isabellacruz.shop
Phone: +1 551-253-3617
Address:
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States
Website: isabellacru.shop