TERMS OF SERVICE


Effective Date: August 27, 2026

Welcome to Isabella Cruz.

These Terms of Service govern your use of isabellacru.shop and your purchase of products from our website. By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms of Service.

Please read these terms carefully before using our website or placing an order.

  1. ABOUT OUR STORE

Isabella Cruz operates the online store available at isabellacru.shop.

Our website offers products for purchase directly through our online store.

Business Information:

Website: isabellacru.shop

Email: contact@isabellacruz.shop

Phone: +1 551-253-3617

Business Address:
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States

  1. ELIGIBILITY

By using this website, you confirm that you are legally permitted to enter into agreements under the laws applicable to you.

If you are purchasing a product on behalf of another person or organization, you confirm that you have the authority to do so.

  1. WEBSITE USE

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to interfere with the operation or security of the website.
• Attempt to gain unauthorized access to our systems.
• Copy, reproduce, modify, or distribute website content without authorization.
• Use automated systems to access or collect information from the website in a manner that could interfere with our services.
• Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to the website if we reasonably believe that a user has violated these Terms of Service.

  1. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, prices, availability, dimensions, colors, and other product information displayed on our website are accurate and up to date.

However, product images may appear slightly different depending on your device, screen settings, lighting, or other factors.

We reserve the right to correct errors, update product information, modify product availability, or change prices when necessary.

If an error affects an order you have already placed, we will make reasonable efforts to contact you and explain the available options.

  1. PRODUCT AVAILABILITY

Products displayed on our website are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout is completed.

We reserve the right to limit quantities or discontinue products at any time.

If a product becomes unavailable after you place an order, we will contact you regarding the available options, which may include a replacement or refund.

  1. PRICES

Product prices are displayed on the website at the time of purchase.

Prices may change at any time without prior notice.

A price change will not affect an order that has already been accepted and confirmed, except where a pricing error has occurred.

We make reasonable efforts to display accurate prices. If a significant pricing error occurs, we reserve the right to contact you before fulfilling the order.

  1. ORDERS

When you place an order through isabellacru.shop, you are making a request to purchase the selected products.

After you submit your order, you may receive an order confirmation by email.

An order confirmation confirms that we have received your order request. It does not necessarily mean that the order has already been shipped.

We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including in cases involving:

• Product availability issues.
• Incorrect pricing or product information.
• Suspected fraudulent activity.
• Incorrect customer information.
• Shipping restrictions.
• Payment problems.
• Unusual or excessive order quantities.

If we cancel an order after payment has been received, we will issue a refund to the original payment method when applicable.

  1. PAYMENT

Payment must be successfully completed before an order can be processed.

Available payment methods are displayed during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

If your payment cannot be authorized or processed, we may be unable to fulfill your order.

  1. ORDER PROCESSING

Orders are generally processed within 1 to 3 business days after payment has been successfully confirmed.

Business days generally refer to Monday through Friday and exclude applicable holidays.

Processing time is separate from shipping transit time.

Once an order has been shipped, applicable tracking information may be provided to the customer.

  1. SHIPPING

We currently offer shipping to the United States, Canada, and selected international destinations.

Estimated delivery times are:

United States:
3 to 5 business days.

Canada:
3 to 5 business days.

International:
7 to 14 business days.

These are estimated delivery times after the order has been processed and shipped.

Delivery times may vary due to customs procedures, weather, carrier delays, holidays, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.

For complete information, please review our Shipping Policy.

  1. INTERNATIONAL ORDERS

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by the destination country's authorities.

Unless otherwise stated during checkout, customers are responsible for any applicable customs duties, taxes, or import fees.

Customs processing may also increase delivery times.

  1. SHIPPING ADDRESS

Customers are responsible for providing accurate and complete shipping information.

Please carefully review your address before completing your order.

If you discover an error after placing your order, contact us immediately at contact@isabellacruz.shop.

We will make reasonable efforts to help correct the address before shipment. However, we cannot guarantee that an address can be changed after an order has entered processing or has already shipped.

Additional shipping costs may apply if a package must be reshipped because of an incorrect or incomplete address.

  1. DELIVERY PROBLEMS

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the shipping carrier.

If you believe your package has been lost, damaged, or incorrectly delivered, contact us at contact@isabellacruz.shop.

Please provide your order number and available tracking information so that we can investigate the issue.

  1. RETURNS AND REFUNDS

We accept eligible returns according to the conditions described in our Return & Refund Policy.

Customers may request a return within 30 calendar days from the date the order is delivered, subject to the conditions of our Return & Refund Policy.

For complete information about eligibility, return procedures, return shipping costs, refunds, damaged products, defective products, and other return requirements, please review our Return & Refund Policy.

  1. ORDER CANCELLATIONS

If you want to cancel an order, contact us as soon as possible at contact@isabellacruz.shop.

We will make reasonable efforts to process cancellation requests received before shipment.

Once an order has shipped, cancellation may no longer be possible. In that situation, the customer may need to follow our Return & Refund Policy.

  1. DAMAGED OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, or different from the product you ordered, contact us as soon as possible.

Please provide:

• Your order number.
• Your name.
• A description of the problem.
• Clear photographs of the product and packaging when applicable.

We will review the information and determine the appropriate solution.

  1. INTELLECTUAL PROPERTY

All content displayed on isabellacru.shop, including text, product descriptions, graphics, logos, photographs, images, website design, page layouts, and other materials, may be owned by Isabella Cruz or used with permission.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written authorization, except where permitted by applicable law.

  1. THIRD-PARTY SERVICES

Our website may use third-party services that help us provide payment processing, shipping, analytics, website functionality, security, or other services.

Third-party services may have their own terms and privacy policies.

We are not responsible for the policies or practices of independent third-party services except to the extent required by applicable law.

  1. EXTERNAL LINKS

Our website may contain links to third-party websites or services.

These links may be provided for convenience.

We do not control third-party websites and are not responsible for their content, policies, availability, or practices.

You should review the terms and privacy policies of third-party websites before using them.

  1. PRIVACY

Your privacy is important to us.

Information submitted through our website may be used to process orders, provide customer service, communicate with customers, process payments, arrange shipping, prevent fraud, and operate our website.

Please review our Privacy Policy for additional information about how personal information is collected, used, and protected.

  1. ACCURACY OF CUSTOMER INFORMATION

You agree to provide accurate, current, and complete information when placing an order or contacting us.

This may include your name, email address, telephone number, billing information, and shipping address.

If your information changes, you should update it when possible.

We are not responsible for delays or delivery problems caused by inaccurate or incomplete information provided by the customer.

  1. FRAUD PREVENTION

We may review orders and transactions for security and fraud prevention purposes.

We may cancel or restrict an order when we reasonably suspect unauthorized payment activity, fraud, abuse, or other unlawful activity.

If an order is canceled after payment has been received, any applicable refund will be processed according to the circumstances and applicable law.

  1. WEBSITE AVAILABILITY

We make reasonable efforts to keep our website available and functioning properly.

However, we cannot guarantee that the website will always be available, uninterrupted, secure, or free from errors.

The website may occasionally be unavailable because of maintenance, technical problems, updates, security issues, or circumstances outside our reasonable control.

  1. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Isabella Cruz will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or the purchase or use of our products.

Nothing in these Terms of Service limits any rights or protections that cannot legally be excluded or limited under applicable law.

  1. FORCE MAJEURE

We are not responsible for delays or failures caused by circumstances beyond our reasonable control.

These circumstances may include natural disasters, severe weather, fires, floods, transportation disruptions, carrier delays, customs delays, government actions, labor disruptions, internet or technology failures, or other unforeseen events.

  1. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

When we make changes, we may update the effective date displayed at the top of this page.

Your continued use of the website after updated Terms of Service are posted means that you accept the updated terms, to the extent permitted by applicable law.

  1. GOVERNING LAW

These Terms of Service are governed by the applicable laws of the jurisdiction in which Isabella Cruz operates, except where applicable law requires otherwise.

Nothing in these Terms is intended to remove or limit consumer rights that cannot legally be waived.

  1. SEVERABILITY

If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

  1. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the terms governing your use of our website and purchases from Isabella Cruz, except where additional terms are expressly provided.

  1. CONTACT INFORMATION

If you have questions about these Terms of Service, your order, our products, shipping, returns, or customer service, please contact us.

Isabella Cruz

Email:
contact@isabellacruz.shop

Phone:
+1 551-253-3617

Business Address:
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States

Website:
isabellacru.shop