Shipping policy
RETURN & REFUND POLICY
Effective Date: August 27, 2026
At Isabella Cruz, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return in accordance with the conditions described in this policy.
Website: isabellacru.shop
CUSTOMER SERVICE
For all return and refund requests, please contact us:
Email: contact@isabellacruz.shop
Phone: +1 551-253-3617
Business Address:
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States
RETURN PERIOD
Customers may request a return within 30 calendar days from the date the order is delivered.
To be eligible for a return, you must contact us within the 30-day return period.
Returns requested after 30 calendar days may not be accepted.
RETURN CONDITIONS
To qualify for a return, the item must:
• Be unused and unworn.
• Be in the same condition in which it was received.
• Be clean and free from damage, stains, odors, or signs of use.
• Include the original packaging when reasonably possible.
• Include all accessories, parts, tags, and other materials originally included with the product.
We reserve the right to refuse a return if the product does not meet these conditions.
HOW TO REQUEST A RETURN
To request a return, contact us at contact@isabellacruz.shop.
Please include:
• Your full name.
• Your order number.
• The email address used to place the order.
• The name of the product.
• The reason for the return.
• Photos of the product if it arrived damaged, defective, or different from what was ordered.
Do not send the product back before receiving return instructions from our customer service team.
RETURN APPROVAL
After receiving your request, our customer service team will review the information and provide instructions if the return is approved.
An approved return must be shipped according to the instructions provided by our customer service team.
Returns sent without prior approval may not be accepted.
RETURN SHIPPING COSTS
If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the product, the customer may be responsible for the return shipping cost.
If the item arrives damaged, defective, or incorrect, please contact us before returning the product.
We will review the situation and provide appropriate return instructions.
REFUNDS
Once the returned product is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on your payment provider or financial institution.
Please allow additional time for your bank or payment provider to post the refund to your account.
PARTIAL REFUNDS
A partial refund may be issued when an item is returned in a condition that does not meet the requirements of this policy.
This may include products that are used, damaged, missing parts, missing accessories, or returned without required packaging.
DAMAGED OR DEFECTIVE ITEMS
If you receive an item that is damaged, defective, or different from the item you ordered, contact us at contact@isabellacruz.shop as soon as possible.
Please provide your order number and clear photographs showing the issue.
We will review the information and determine the appropriate solution.
WRONG ITEM RECEIVED
If you receive a product different from the product you ordered, please contact us before returning the item.
Provide your order number and photographs of the product received.
We will review the order and provide return or replacement instructions when applicable.
EXCHANGES
If you would like a different product, size, or variation, contact us at contact@isabellacruz.shop.
Depending on product availability, we may provide instructions for returning the original item and placing a new order.
ORDER CANCELLATIONS
If you want to cancel an order, contact us as soon as possible.
Cancellation requests received before shipment may be considered.
Once an order has shipped, cancellation may no longer be possible and the customer may need to follow the return process described in this policy.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return when they are clearly identified as non-returnable on the product page or at checkout.
If a product has specific return restrictions, those restrictions will be communicated before purchase.
REFUSED OR UNCLAIMED PACKAGES
If a customer refuses delivery or fails to collect a package without contacting us first, the order may not qualify for a full refund.
Any applicable shipping, return, or carrier fees may be deducted from the refund where permitted.
INTERNATIONAL RETURNS
Customers outside the United States may be responsible for return shipping costs, customs charges, duties, taxes, and other costs associated with returning an item.
International customers should contact us before shipping a return.
RETURN ADDRESS
Do not send returns directly to the business address unless our customer service team specifically instructs you to do so.
We will provide the appropriate return instructions and return address after reviewing your request.
CONTACT US
If you have questions about our Return & Refund Policy, please contact:
Isabella Cruz
Email: contact@isabellacruz.shop
Phone: +1 551-253-3617
Address:
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States
Website: isabellacru.shop